Shipping & Exchange Policy
We are committed to quality products and your satisfaction is 100% guaranteed. We hope that you are satisfied with your purchase! Currently, we only exchange items that have not been worn and is in original condition. If your product arrives damaged or defective in some way, we offer a hassle-free return process to speed replacement. Here's how:
Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged). Attach your photos to an email and send them to firstname.lastname@example.org. Please include your order number, shipping ID or item number, a brief description of the reason for the return.
You will receive an email within 24-48 hours confirming that your order return is being processed (only if products are in stock). If your photo return is confirmed, you do not need to mail back your damaged product. We will process replacement based on your photos.
If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the exchange can be processed.
Pre-order is an order you can place for a new item before it is in stock and available for delivery. Our products that are new to the marketplace have already been ordered with our suppliers for the item. These items are usually in the developmental stages when we create the product listings. The images are taken from prototypes. The finished product that you receive will not vary in design, specifications and package contents. By placing a pre-order with blackemenwithbeards.com, you will receive the highest priority order fulfillment. We fill pre-orders based on the order they are received. Pre-orders are also processed prior to any in stock order received. Thus, pre-ordering helps ensure that you will receive the most sought after new products. If you pre-order, you will be among the first of our customers to receive the item. Oftentimes, with popular items, a purchasing frenzy ensues when it is released, making it difficult to get the item before it is sold out. Procuring an item on a pre-order basis means that, unless our shipment of the items is lost when coming from our supplier, you are guaranteed to get an item shortly after we receive it.
All items ship within 5-7 business days in the US, and 10-14 days Internationally after the date of purchase via USPS.
Standard Flat Rate - $6.00
Expedited Flat Rate - $13.00
International Flat Rate - $24.00
Black Men With Beards is not responsible for packages lost due to incorrect address information provided at checkout.